Category: Tenant

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Tenant

An introduction to Tapi

As part of our continued commitment to innovation at Climber Property we are excited to announce our new maintenance software provider – TAPI.

Tapi allows us to manage maintenance more efficiently; it’s super easy to use and as a tenant you have more visibility and control of the process. You will be able to log maintenance issues online 24/7 and be updated on the progress of the works.

You can load a job through Tapi’s Facebook chat bot or via the Tapi Website. Once a job is created updates come directly to your inbox. You can check in on the job any time by clicking the link in the confirmation email to view the work order. You can easily send messages to your property manager about the work by clicking the ‘Reply’ button to respond to the notification email.

We’re making your home a better place to live by keeping maintenance simple.

Categories
Tenant

Try your remote inspection now!

Remote inspections are a fantastic innovation that has come from navigating the difficult lockdown restrictions. Being able to conduct routine inspections virtually means we can safe-guard your property and keep lines of communication with our tenants open in situations where property managers are unwell, on leave or if the tenant themselves are unwell.

The process of carrying out a remote inspection is very simple thanks to the technology behind it but it is still important to educate and prepare the tenants so that is as easy and simple for the tenants as we know it to be. We can encourage our tenants with a short, instructional video, and be available to guide them so they have a clear understanding on what is required.

We have incredible technology available in property management industry and this is a great example of that – we can’t wait for you to see it!

Categories
Tenant

Not worried about the smoke alarms?

3d rendering smoke detector on ceiling

Now is the time to be a proactive, fire safe tenant – this will save lives. We want to keep you safe but we do need your help here as well!

It is essential to check each alarm. We are required to have smoke alarms installed within three meters of every bedroom and on each floor of a home – and we’ll make sure of that but we want to bring you up to speed on your part here as well.

So – there are two types of smoke alarms; the modern Cavius alarm that does not require batteries and the older style, battery powered alarm.

Here is an example of a Cavius alarm:

And here is a battery powered alarm:

If battery powered make sure your alarm has battery by pushing the test button on the alarm to here the beep which means it is still working. If they aren’t beeping, replace the battery (this is a tenant responsibility) and check the expiry date.

If you have a Cavius alarm then simply push the bottom of the alarm to hear the beep meaning it is still working.

So hear are a few things we need from you:

  • Please do not damage, remove, or disconnect a smoke alarm
  • Replace dead batteries during the tenancy if they are the battery powered smoke alarms. If this does not work or you see it has expired please get in touch with your property manager as soon as possible.
  • If a Cavius alarm is not beeping when you test it please get in touch with your property manager as soon as possible as well.
  • If you have any issues or are unsure about your alarms get in touch – we are here to help!

To get further information from Fire Emergency New Zealand: https://fireandemergency.nz/at-home/smoke-alarms/