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Blog

An interview with Grace, from Climber property

We recently had the chance to sit down with the founder of Climber Property, Grace Hu. Hailing from Hunan Province China, before moving to New Zealand and launching herself into the world of property management Grace has grown, over the past 14 years, to dominate the property management market within the Chinese community in Auckland. She’s now expanding and revamping her brand with a philosophy of social responsibility and creating equitable housing. I was excited to dive in and get to know the face behind the brand.


Interviewer: This is obviously not your first time in Property Management. You were a co-founder of the successful Gralin Property Management Group. So why are you starting all over again and can you tell us a little bit more about Climber Property?

 

Grace: It’s a very good question – I knew that Gralin as well as myself had a lot more to give. I’ve been running a successful property management company for 14 years but Climber Property’s ethos is not just about maximising monetary returns. We are in a fortunate position of being able to run a successful business that can also give back – and that’s exactly what I aim to do with Climber Property.

 

Interviewer: I have heard you speak today, and before, about the importance of a business within its community. Tell me, when you’re looking at your own impact in a community, what are you trying to do? What are the actualities of ‘giving back’?


Grace: The community’s needs are varied and long reaching – we are in the midst of a housing crisis that is affecting Kiwi’s from all walks of life. We need to see genuine support – both financial and boots on the ground; we don’t need polish, we need results. We want to give all of ourselves; our resources, experiences and our heart. That is why we carefully select who we work with and our values need to align.

 

It’s not just about donation, it’s about a partnership of real intention. We recently began working with the RASNZ who assist refugees and asylum seekers to re-settle into New Zealand. As well as assisting with finding properties, we help them with furniture which our existing tenants donate to help get them set up. This is an exciting partnership that we cannot wait to get into more.

 

Interviewer: Obviously there are many Property Managment brands out there already. You could have easily set up under one of their umbrella brands – what made you want to create something new?

 

Grace: I’ve always needed to be able to represent (and stand by) my own brand and beliefs. In this world of rapid change you need to be able to dump baggage and adapt and that wouldn’t work if I wasn’t the captain of my own ship. I always want to surpass expectations, improve service and create new opportunities and that’s what I am doing with Climber Property. The benefit of experience cannot be underestimated but freedom and flexibility must be paramount as well. My inner voice is my guide and holds me up to my own personal, business and ethical standards.

 

Interviewer: Success is a word which means different things to different people – what does success mean to you?

 

Grace: Success to me is reaching your goals and then finding a new mountain to climb – this is why the rebrand and Climber Property mean so much to me. There is no trick to success. It takes years of perseverance and perseverance is not as simple as it sounds. It requires confidence in your choices, patience alongside the courage to evolve and to not back down in the face of adversity. At the beginning ‘success’ feels so far away and your beliefs are shaken but perseverance has got me where I am today.

 

Interviewer: You are obviously a very strong and capable woman, you’ve had an incredible journey but in moments of self-doubt how do you build yourself back up? This is a big change for you and the brand – is there anything keeping you up at night?

 

Grace: By remembering there is so much happening that is bigger than me – I have a huge amount of gratitude and respect for what I have and for the people I work with. We’ve come this far and I must remember how lucky I am to do what I do, with the people I love. And of course I do worry, it can keep me up at night. When you start a new venture with an even higher summit to climb, worry will always be a part of that. It’s an enormous amount of work but you must remember you are in control of your own destiny and I know I can rely upon myself to get there.

 

Interviewer: There are always a million things a business owner must do, or wants to do. How do you decide what makes the list?

 

Grace: Over the years I have learnt that no matter how many things I want to do, the fact is I cannot do them all – focus is key and the big picture is my responsibility. This is why I am so grateful for the fantastic team around me – doing a little of one thing and not finishing it gets us nowhere. I look at what is going to have the biggest impact on my clients and my team before diving in and seeing it to the end.

 

Interviewer: With the path you’ve taken there must have been missteps along the way – tell me about your mistakes?

 

Grace: Oh, yes, I’ve made many mistakes and I’ve been hurt many times along the way. What is that saying?  No ship sailing on the sea is without scuffs and wounds. But every mistake is a lesson, a step towards improving. You get over it, get back to work and get on with your life.

 

Interviewer: On that note – Grace, it has been a pleasure! I can tell you are a woman who works with her heart on her sleeve and you’re not afraid of getting it wrong in the name of progress. I am excited to see what you and Climber Property do next, thank you for taking the time with us today.

 

Grace: Thank you for the opportunity.

 


Categories
Blog Tenant

Tenants of the Month for December 2021

We are excited to announce our Tenants of the Month, December 2021 – Gavin and Colleen!

Gavin and Colleen initially saw the advertisement for the property when they were in South Africa and got in touch online. With their enthusiastic approach to our modern way of renting properties we completed a virtual viewing, processed their application and had an agreement sent out and signed in no time! And all of this while being over a thousand miles apart. Sometimes you do need to think about the good things to come out of working from home in these hard times – and the tech and innovation has to be one of them.  

After moving into their new home they got proactive; with happy approval from the owner they repainted, re-carpeted the garage and spent some time in the garden with incredible results. We couldn’t believe it when we saw the results at our routine inspection! Colleen has unique experience in furniture renovations so every corner of this house is bright, clean and atmospheric.

On top of all of this they have been incredibly friendly throughout – we knew how lucky we were when we received their amazing gifts and Christmas cards. So a big thanks to Gavin and Colleen – our Tenants of the Month for December 2021.

Categories
Owners

An awesome project we are managing in New Lynn

We love to share a success story and our management of the Rainbow House in New Lynn is definitely one of those! Marquesa and her teammates at the New Lynn office worked their magic in the middle of lockdown to rent out the Rainbow House – seven terraced houses on one of Auckland’s busiest roads.

Marquesa was approached by the owner of the property to rent out the Rainbow House and quickly provided a specialised and detailed rental plan for the homes and was selected to manage them.

The properties were put on the market and despite a lockdown being announced soon after they were advertised Marquesa managed to gain 86% occupancy via a bold marketing approach, virtual 3D tours, and face timing prospective tenants from the homes. Once Auckland shifted to Alert Level 3 Marquesa followed the government regulations and arranged private, contactless, house viewings and moved tenants in while following the strict guidelines. Thanks to the owner’s cooperation and the teammates’ support they managed to hit that high occupancy rate within two months.

Marquesa’s story goes to show that with the right attitude and the right strategy you can secure tenants (and a landlord’s profits and peace of mind) in any circumstance!

Categories
Tenant

An introduction to Tapi

As part of our continued commitment to innovation at Climber Property we are excited to announce our new maintenance software provider – TAPI.

Tapi allows us to manage maintenance more efficiently; it’s super easy to use and as a tenant you have more visibility and control of the process. You will be able to log maintenance issues online 24/7 and be updated on the progress of the works.

You can load a job through Tapi’s Facebook chat bot or via the Tapi Website. Once a job is created updates come directly to your inbox. You can check in on the job any time by clicking the link in the confirmation email to view the work order. You can easily send messages to your property manager about the work by clicking the Reply button to respond to the notification email.

We’re making your home a better place to live by keeping maintenance simple.

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Uncategorized

How we rent luxury apartment in just 3 days

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Categories
Blog Owners

Renting six brand new units in one month

We took on managing six brand-new townhouses in Mount Wellington – and rented all of them in a month!

So how did we do it?

Firstly we know the value in our marketing package and having potential tenants excited to move into the property before even walking in the door. First we had professional photos taken – when browsing on TradeMe what people see even on just the thumbnail image is vital and you need to be sure to stand out. We offer free ‘Super Feature’ advertising to our landlords when listing on TradeMe  (meaning bolder advertising and sitting at the top of the listings amongst other things) – this brings in around 39% more enquiries. On top of all of this in this case, with so many to rent, we added onsite rental signboards to drum up as much interest as possible.

The next step is getting people through the door as efficiently and effectively as possible. Climber Property is in partnership with Viewing Tracker, a software that manages enquiry and viewings for listed properties amd with this we can monitor enquiry, send bulk communications, notify large groups of interested parties of viewing times – all at the click of the button!

To handle applications we use TPS – a fantastic way of collating the information we need to process an application. Having the best tech cannot be underestimated. Our team knows the importance of working fast to get a property across the line and these tools are integral to that.

And so at the heart of all of this is our strong and capable team – the quality of our service starts and ends with them. Going above and beyond is never an issue and that goes for all of the team at Climber property – from our property managers to our accounts team. Moving people into homes and getting a property ready to let is made of many moving parts but luckily at Climber Property we are a well oiled letting machine and that shows in moments like this.

We would like to take this opportunity to say thanks to our landlord Rose to trust us with her amazing properties – trust is a valuable thing and we are stoked to say we earned it.

Categories
Tenant

Try your remote inspection now!

Remote inspections are a fantastic innovation that has come from navigating the difficult lockdown restrictions. Being able to conduct routine inspections virtually means we can safe-guard your property and keep lines of communication with our tenants open in situations where property managers are unwell, on leave or if the tenant themselves are unwell.

The process of carrying out a remote inspection is very simple thanks to the technology behind it but it is still important to educate and prepare the tenants so that is as easy and simple for the tenants as we know it to be. We can encourage our tenants with a short, instructional video, and be available to guide them so they have a clear understanding on what is required.

We have incredible technology available in property management industry and this is a great example of that – we can’t wait for you to see it!

Categories
Tenant

Not worried about the smoke alarms?

Now is the time to be a proactive, fire safe tenant – this will save lives. We want to keep you safe but we do need your help here as well!

It is essential to check each alarm. We are required to have smoke alarms installed within three meters of every bedroom and on each floor of a home – and we’ll make sure of that but we want to bring you up to speed on your part here as well.

So – there are two types of smoke alarms; the modern Cavius alarm that does not require batteries and the older style, battery powered alarm.

Here is an example of a Cavius alarm:

And here is a battery powered alarm:

If battery powered make sure your alarm has battery by pushing the test button on the alarm to here the beep which means it is still working. If they aren’t beeping, replace the battery (this is a tenant responsibility) and check the expiry date.

If you have a Cavius alarm then simply push the bottom of the alarm to hear the beep meaning it is still working.

So hear are a few things we need from you:

  • Please do not damage, remove, or disconnect a smoke alarm
  • Replace dead batteries during the tenancy if they are the battery powered smoke alarms. If this does not work or you see it has expired please get in touch with your property manager as soon as possible.
  • If a Cavius alarm is not beeping when you test it please get in touch with your property manager as soon as possible as well.
  • If you have any issues or are unsure about your alarms get in touch – we are here to help!

To get further information from Fire Emergency New Zealand: https://fireandemergency.nz/at-home/smoke-alarms/